Product Digital Health Solutions
A Pre-Consultation Portal That Brings Structured Patient Data to Every Clinical Consultation
icitech develops ICI PreCare for hospitals, telehealth organisations, clinics, and digital health providers: a tailored Digital Pre-Consultation Portal that collects structured patient information before a clinical consultation, presents the clinical context to the clinician in advance, and coordinates pre-appointment operations digitally. It is designed so that consultation time is spent on the patient, not on form-filling.
02 The problem
A Patient Journey Workflow Tailored to Each Organisation
ICI PreCare is not an off-the-shelf patient form or a standard telehealth package. Patient workflows, clinical questionnaires, measurement steps, clinician screens, the data storage model, and integrations are all scoped specifically around each organisation's care model, clinical specialties, and existing technology estate. The patient enters the pre-appointment preparation process via a mobile or web interface. Depending on the organisation's requirements, the workflow can include presenting complaint, health questionnaire, camera-based measurement, supplementary information capture, and consultation steps. Conditional question logic means every patient does not receive the same lengthy form; only the questions that are relevant to a given response are surfaced. Medication history, known conditions, symptom duration, and any other information the organisation requires can be collected in a controlled manner, with document, photograph, or previous result upload functionality available within scope if needed.
03 Capabilities
Pre-Consultation Clinical Context with Camera Vital Check
ICI PreCare can be integrated with icitech's Camera Vital Check technology so that, in appropriate use cases, the workflow includes a camera-based heart rate and respiratory rate measurement step. The measurement experience is designed not simply to produce numbers but to evaluate signal and measurement quality. Heart rate and respiratory rate results, together with measurement quality information, can be displayed in the clinician portal; in conditions where the signal is unreliable, the system can be configured to direct the patient to repeat the measurement rather than presenting an unverified result. The intended use and product boundaries of camera-based measurement must be defined clearly within the organisation's clinical and legal governance framework.
Clinician Portal: A Single-View Patient Summary
Before the consultation begins, the clinician can view everything the patient has provided in a single screen. The portal presents the reason for attendance, questionnaire responses, heart rate and respiratory rate data, measurement quality, supplementary notes, and previous check-in records in a chronological structure. Rather than reading through individual form answers, the system can generate a pre-consultation chronological summary from authorised data, enabling the clinician to assess more quickly which issues are new, which are recurring, and which responses warrant further questioning.
LLM-Assisted Pre-Consultation Summary
An LLM layer controlled by the organisation can be added to ICI PreCare. The AI can summarise the patient's responses and previous check-in information, generate a chronological narrative, and organise the information headings to be presented to the clinician. This layer does not make clinical decisions; the summary it produces is a preparatory tool to support the assessment of a qualified health professional. Which data the model can access, which outputs are stored, and how results are displayed are all determined by the organisation's own data governance policies.
Integration and Technical Architecture
ICI PreCare can be integrated with hospital information systems, EHR/EMR platforms, appointment scheduling systems, telehealth platforms, CRM, contact centre, identity and authentication services, and BI infrastructure. Where the technical environment is suitable, HL7/FHIR-based data exchange or the organisation's existing API services can be evaluated. Appointment data can be drawn from the existing system, pre-consultation outputs can be written back to the authorised health record, and the clinical consultation can continue within the telehealth infrastructure already in use.
04 How it works
Health Data Governance and Security
Role-based access control, informed consent and transparency processes, data minimisation, encryption, access logging, and retention policies are fundamental to the solution design. A patient sees only their own information; a clinician sees only the patients they are authorised to access. Management reporting can be designed with operational metrics disaggregated from personal health data where required. Buyers in the UK and Ireland will recognise these design principles as consistent with UK GDPR and applicable health data regulation; icitech does not claim certification or statutory compliance on behalf of the product, and each organisation remains responsible for its own regulatory obligations.
Digital Coordination of Pre-Appointment Operations
ICI PreCare can be designed not only as a data capture screen but as a digital coordination layer for pre-appointment operations. When an appointment is created, a secure link can be sent to the patient; required steps and completion deadlines can be communicated automatically. Reminders can be triggered for an incomplete questionnaire, a failed measurement, or an outstanding document upload. Contact centre and patient services staff can operate with roles that allow them to view operational status only, without access to clinical content, so that form completion status, measurement repeat requirements, and incomplete pre-appointment steps can be managed centrally.
Flexible Architecture for Multiple Specialties and Group Structures
Separate pre-consultation workflows can be designed for general medicine, cardiology, respiratory medicine, or any other specialty the organisation defines. Each specialty can use its own question set, required documentation, and clinician summary format. For healthcare groups with a holding or multi-site structure, a shared platform can be maintained while different workflows are applied by hospital, country, or brand, allowing local clinical and operational differences to be managed across a single technology backbone.
06 FAQ
Frequently Asked Questions
01Which types of healthcare organisation is ICI PreCare suited to?
Hospitals, clinics, telehealth platforms, and digital health providers can all configure the system around their own workflows. Multi-site group structures can manage operations across the estate from a single shared architecture.
02How is patient information collected before the appointment?
Patients complete a tailored portal before their appointment and their responses are structured and stored ready for the clinician. By the time the consultation begins, the clinician already has the patient's clinical context in front of them.
03What does the Camera Vital Check module do?
The module uses the device camera to measure heart rate and respiratory rate before the consultation begins, providing the clinician with baseline physiological data in advance. The system also evaluates measurement quality and will prompt a repeat if the signal is unreliable.
04What information is displayed in the clinician portal?
The clinician sees a structured, single-screen summary of the patient's history, presenting symptoms, and measurement results before the consultation starts. This means the available appointment time can be directed towards clinical assessment rather than administrative steps.
05What does the LLM-assisted summary involve?
A large language model, operating within the organisation's data governance policies, converts the raw patient-entered data into a readable chronological summary for the clinician. The output is a preparatory aid for the clinician's assessment and does not constitute a clinical decision.
06Can ICI PreCare connect to our existing hospital information or EHR system?
ICI PreCare is designed to connect to existing infrastructure using standard health data protocols including HL7/FHIR, as well as the organisation's own API services where appropriate. Organisation-specific integration requirements are scoped as part of the project.
07How is patient health data kept secure?
The solution is designed with encryption, role-based access control, consent management, and data minimisation as core principles. Personal health information is transmitted and stored through encrypted channels, and each organisation retains responsibility for its own compliance with UK GDPR and applicable regulation.
08How does the platform digitise pre-appointment operations?
Administrative steps such as reminders, pre-appointment confirmations, and form completion tracking are coordinated automatically by the system. Contact centre staff can monitor operational status without accessing any clinical content.
09Can different clinical specialties use the same platform with their own workflows?
The architecture is built to support distinct question flows and data structures for each specialty. Cardiology, psychiatry, general practice, and other disciplines can each have their own pre-consultation templates on the shared platform.
10How long does implementation typically take?
The timeline depends on the organisation's existing infrastructure, the scope of integrations required, and the degree of configuration needed. icitech recommends a project-based discovery conversation to produce a realistic programme plan.
07 Contact