icibot is a platform that enables hotels to maximize the guest experience by offering innovative digital solutions for the accommodation industry. icibot, which increases hotels’ interaction with their guests, digitalizes operational processes and optimizes revenue management, is one of the pioneers of digital transformation in the hotel industry.
Needs and Challenges
In traditional accommodation processes, receiving guests’ requests, promoting services and managing operations were largely carried out manually. This situation:
- decrease in guest satisfaction,
- Increased operational load,
- It caused hotels to miss additional income opportunities.
icibot needed a strong digital infrastructure to solve these critical problems in the hotel industry. They wanted to personalize the guests’ stay experience and increase the hotels’ operational efficiency with a system that is both secure and high-performance.
icitech Solution
As icitech, we contributed to icibot’s digital transformation journey by providing a strong software infrastructure. The solutions we offer in this process:
1. High Performance and Scalable System: We have developed a system that will adapt to icibot’s increasing user traffic and provide a fast and uninterrupted experience.
2. Personalized Guest Experience: We have created an automation structure that allows hotels to send special campaigns, services and announcements to their guests.
3. Powerful Integration Infrastructure: We ensured that icibot works seamlessly with different hotel management systems, so hotels can easily integrate icibot without changing their existing systems.
4. Secure and Compliant Data Management: We have implemented the highest security standards and offered KVKK / GDPR compliant solutions to protect the personal data of hotel guests.
In conclusion; Thanks to the infrastructure developed by icitech, icibot has become a platform that makes a difference in the hotel industry.
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