GuestService is a leading company providing digital guest experience platforms for hospitality businesses such as hotels, resorts and vacation rentals. It develops innovative solutions to increase guest satisfaction, increase hotel revenues and prevent negative comments.
Needs and Challenges
In traditional accommodation processes, receiving guests’ requests, promoting services and managing operations were largely carried out manually.
This situation caused guest satisfaction to decrease, operational burden to increase, and hotels to miss additional income opportunities. GuestService needed a strong digital infrastructure to solve these problems.
icitech's solution
As icitech, we contributed to GuestService’s digital transformation journey by providing a strong software infrastructure. The solutions we offer in this process:
- Personalized Guest App: We have developed a platform that allows GuestService to create mobile applications specific to their brand. In this way, guests could access hotel services 24/7 and easily request room service and other extra services.
- Contactless Check-in and Check-out: We integrated the online check-in and check-out system so that guests can check in and check out of the hotel contactlessly and smoothly. This both increased guest satisfaction and ensured safety.
- Guest Communication Center: We have created a comprehensive communication center so that guests can easily perform transactions such as reservation management, restaurant and activity reservations. This optimized hotel operations, improving the guest experience.
- Personnel Application: We developed an application that allows hotel staff to manage tasks such as room service, cleaning and technical requests on a single platform. This increased staff efficiency and enabled rapid response to guest requests.
By supporting GuestService's digital transformation, we made the accommodation experience more efficient, personalized and profitable. As icitech, we continue to contribute to the growth and competitive advantage of brands in the sector with our innovative solutions.
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